Which auto company is best for the elderly?
Automakers are coming under fire for the prices they charge their elderly customers.
In the last year, there has been a wave of protests, lawsuits and bankruptcies by elderly and disabled customers.
In an attempt to avoid lawsuits, some companies are using automated checkout machines to help elderly customers make payment choices, according to the Consumerist.
The idea behind automated checkout is that elderly customers can use the machines to make purchases that they normally would have to make with a cashier.
According to the Washington Post, one company that does this is Toyota, which is trying to make the automated checkout experience better for its elderly customers:The automaker said the machines are designed to give elderly customers more time to shop.
“We are looking to offer them better, more convenient and convenient customer service options, including automated payment options that help them make their payments in less time and reduce the chance of a customer making a mistake or making an unexpected purchase,” Toyota said in a statement.
There are other companies, like Kia, that are also trying to help their elderly customerele make payments online.
The company is looking to make payments with its checkout systems in 2018, which means it will likely only have one checkout system available to its elderly customer base.
While Kia is the largest auto manufacturer in the US, its elderly population is growing, according the Post:According to a 2017 study from the Consumer Reports, the elderly population of auto salespeople is expected to reach 12 million by 2025.
In 2018, the number of elderly auto salesmen and mechanics nationwide increased by more than 5 percent from 2017 to 2018, with a similar increase in salespeople and mechanics working under the age of 40, according TOKYO-based research company CRS.
CRS reported that older customers are more likely to ask for assistance from the salespeople, so the automaker’s checkout system should help older customers make better choices and more efficient purchases.
Kia says that its elderly shoppers have made “over $1 billion in purchases through our automated checkout technology in the last two years,” but a recent survey conducted by the company found that only about one in five of its elderly buyers use it, the Post reported.
Automatic checkout is not only a great solution for elderly customers, but it can also be a way to help seniors keep their home in tip-top shape, the consumerist wrote.
This article was originally published on The Hill and has been updated.